Privacy Policy
Last updated: February 7, 2026
1. Introduction
DoctorAtPharm ("we", "our", or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth platform.
We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and applicable state and territory health records legislation.
2. Information We Collect
Personal Information
We may collect personal details such as:
- Name, date of birth, and gender
- Contact information (email address, phone number, address)
- Medicare number and health insurance details
- Emergency contact details
Health Information
In the course of providing our services, we collect sensitive health information, including:
- Medical history and current symptoms
- Vital signs (blood pressure, heart rate, etc.) captured at the pharmacy
- Medication history and allergies
- Consultation notes, diagnoses, and treatment plans provided by doctors
- Prescription information
3. How We Use Your Information
We use your information for the following purposes:
- To facilitate telehealth consultations between patients and doctors.
- To enable pharmacists to record vitals and assist in the intake process.
- To generate and transmit electronic prescriptions (eScripts).
- To communicate with you regarding your appointments and care.
- To improve our platform and services.
- To comply with legal and regulatory obligations.
4. Disclosure of Information
We may disclose your personal and health information to:
- Healthcare Providers: Doctors, pharmacists, and hospitals involved in your care.
- My Health Record: If you have opted in, relevant information may be uploaded to your My Health Record.
- Service Providers: Third-party vendors who assist with data hosting, SMS notifications, and payment processing (subject to strict confidentiality agreements).
- Legal Authorities: When required by law, such as in response to a subpoena or court order.
5. Data Security
We implement robust security measures to protect your data, including:
- Encryption of data in transit and at rest.
- Strict role-based access controls for all users.
- Regular security audits and vulnerability assessments.
- Secure hosting within Australia where possible to comply with data sovereignty requirements.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To exercise these rights, please contact our Privacy Officer.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
privacy@doctoratpharm.com.au